Papertriage

Refund Policy

Effective date: 10 June 2026

14-day refund window (desktop)

We offer a 14-day refund window from the date of your Papertriage desktop purchase, no questions asked. You can request a refund regardless of how many file operations you’ve used, and we will not require justification.

How to request a refund

You can request a refund through any of these channels:

  • Through Paddle: log in at customer.paddle.com using the email address you used to purchase, and request a refund from your order page;
  • In the application: open Settings → License and follow the refund link;
  • By email: write to refunds@papertriage.com with your order ID.

How long it takes

Paddle, our merchant of record, processes refunds within 5–10 business days. Funds are returned to your original payment method.

What happens to your license after a refund

After a refund, your desktop license is invalidated at Paddle. The Papertriage application enters read-only mode after the next successful online license-status check — typically immediate if you are online, and within 7 days if you have been working offline. After invalidation:

  • Files you’ve already organized stay organized;
  • Your audit log stays accessible (so you can see what was done);
  • New file operations require a new license.

Outside the 14-day window

We do not offer refunds outside the 14-day window, except where required by applicable consumer protection law in your country of residence.

Mobile app

The Papertriage mobile application (Android) is sold through Google Play. Refunds for the mobile €1.99 unlock are handled by Google Play under their refund policy, not by ITBASS directly. Visit support.google.com/googleplay for details.

Contact

ITBASS CONSULTING, SLU
[YOUR REGISTERED ADDRESS], Andorra
refunds@papertriage.com